Privacy Policy

1. Information We Collect

1.1 Information You Provide

We collect information that you voluntarily provide when you:

• Contact Us: Name, email address, company name, phone number, and message content
• Subscribe to Newsletter: Email address and preferences
• Request Services: Business information, backup infrastructure details, and service requirements

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• Usage Data: Pages visited, time spent, referring website, browser type
• Device Information: IP address, device type, operating system
• Analytics Data: Through Cloudflare Web Analytics (privacy-friendly, no cookies)

1.3 Cookies and Tracking

We use Cloudflare Web Analytics, which is privacy-friendly and does not use cookies or track individual users. We do not use third-party advertising cookies or tracking pixels.

2. How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: To respond to inquiries, provide quotes, and deliver backup consulting and managed services
• Communication: To send service updates, newsletters (with consent), and important notices
• Improvement: To analyze website usage and improve our services
• Legal Compliance: To comply with legal obligations and protect our rights
• Business Operations: For billing, accounting, and internal record-keeping

3. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your data only in the following circumstances:

• Service Providers: With trusted third-party services (email providers, payment processors) who assist in our operations
• Legal Requirements: When required by law, court order, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Consent: When you explicitly authorize us to share your information

Third-Party Services We Use:

• Cloudflare (hosting, CDN, analytics)
• Email service providers (for contact form submissions)

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• SSL/TLS encryption for all data transmission
• Secure servers hosted by Cloudflare Pages
• Access controls and authentication
• Regular security assessments
• Data minimization practices

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Specifically:

• Contact Form Data: Retained for 2 years or until the inquiry is resolved
• Newsletter Subscriptions: Retained until you unsubscribe
• Service Records: Retained per applicable legal and business requirements
• Analytics Data: Aggregated and anonymized data retained indefinitely

6. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

6.1 GDPR Rights (European Union)

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Request deletion of your data ("right to be forgotten")
• Restriction: Limit how we process your data
• Portability: Receive your data in a portable format
• Object: Object to certain types of processing
• Withdraw Consent: Withdraw consent at any time

6.2 CCPA Rights (California)

• Know: Know what personal information we collect and how it's used
• Delete: Request deletion of your personal information
• Opt-Out: Opt-out of the sale of personal information (we don't sell data)
• Non-Discrimination: Not be discriminated against for exercising your rights

To exercise any of these rights, please contact us at [email protected]

7. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page with an updated "Last Updated" date. We encourage you to review this Privacy Policy periodically.

10. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

11. Consent

By using our website and services, you consent to the collection and use of your information as described in this Privacy Policy.